FAQs❓

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1. How can I place an order?

To place an order, follow these simple steps:

  1. Browse our website and add desired products to your shopping cart.
  2. Click on the cart icon to review your order and make any necessary adjustments.
  3. Proceed to checkout and enter your shipping and payment information.
  4. Review your order summary, and once you're satisfied, click "Place Order" to complete the purchase.
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2. What payment methods do you accept?

We accept a variety of payment methods to provide you with convenience and security. Currently, we support credit/debit cards (Visa, Mastercard, American Express) and PayPal. Rest assured that all payment transactions are encrypted and secure.

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3. What is your return/exchange policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may initiate a return or exchange within 30 days of receiving the product. The item must be in its original condition, unused, and in the original packaging. Please contact our customer support team to initiate the return process and receive further instructions. email: ab@altarxito.com

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4. Can I track my order?

Absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this number to track the status of your package by clicking this link: [Track your order]

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5. Do you offer bulk discounts for orders?

Yes, we offer special pricing for bulk orders. Please reach out to our sales team at ab@altarxito.com for more information.

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6. Can I leave product reviews?

Yes, we encourage our customers to leave product reviews on our website. Your feedback helps other shoppers make informed decisions about their purchases.

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7. How do I claim the 30-day money-back guarantee?

If you are not satisfied with your purchase within 30 days of receiving the product, simply contact our customer support team with your order details. We will guide you through the return process and issue a refund for the product's purchase price (excluding shipping costs) once we receive the returned item.

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8. What's inside the Altarxito® box?

  • Pop-up Altarxito
  • 2 Paper Xolos
  • 6 Fabric Cempazuchitl Flowers
  • 2 Battery Candles
  • 2 Small Skulls
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9. Is assembly difficult?

Not at all! Altarxito comes with pre-cut sections and clear instructions for easy setup.

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10. Can I personalize my altar?

Absolutely! Altarxito provides the perfect canvas for adding your personal touch with photos, battery candles, food and more.

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11. Is it sturdy enough for display?

Definitely! Altarxito is designed to be durable and stable, ensuring a secure display for your Dia de Muertos celebration.

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12. Do you offer international shipping?

Yes, we provide international shipping to several countries. During checkout, select your country from the available destinations, and the shipping options and costs will be displayed accordingly.

More Questions? We're Here to Help!